Today’s online shoppers are increasingly demanding, and expect a high level of customer service from the brands they purchase from. Businesses cannot afford to restrict customers to a specific time, especially since they enjoy the luxury of multiple options online.
If you're like most eCommerce businesses, you're always looking for ways to improve customer service. But what do you do when your customers need help outside of normal business hours? That's where after-hours support comes in. With the right solution in place, you can make sure your customers are taken care of even when you're not available.
To meet these expectations, many eCommerce businesses are on the lookout for options to offer after-hours support solutions for their customers.
Relish AI is a perfect solution for such businesses. Let me explain how:
1. 24/7 Instant answers for product, policies and brand-related queries
With Relish AI’s conversational FAQs feature, businesses can provide instant answers directly from the live chat. No more browsing through multiple FAQs pages, the customer can ask the chatbot their questions just as if they were speaking with a human agent.
For example, a customer has a question about a product or the brand's shipping policy.
2. Automated AI-powered Sales automation features to generate sales even after hours
Relish AI offers an extensive list of customizable sales campaigns to boost sales even when the competition sleeps. From personalized Welcome to Exit Cart campaigns, to engage, assist and delight the customers to improve conversions.
3. A virtual store assistant that works around the clock without a break
Our conversational AI-powered chatbots are always-on virtual store assistants similar to retail store assistants. Ready to assist customers and store visitors at every step of their journey.
4. Personalized support to engage users and create brand loyalty
Once registered, the chatbot creates a personalized customer journey based on the user data it collects. It remembers user preferences and thus delights them with personalized recommendations based on their likes and purchase history. Thus, building familiarity and trust to build brand loyalty.
Relish AI offers incredible benefits for businesses looking to boost their sales and support after hours. With the help of our chatbot, you can take your customer service to the next level and provide an excellent experience that will keep them coming back.
Begin your after-hours sales boost with Relish AI today