Online shopping has evolved significantly over the last decade - first with the internet, then mobile and now with the rise of conversational AI in the e-commerce industry and Shopify stores. Speed and convenience are the primary drivers today. Thanks to Relish AI’s Conversational AI chatbot, Shopify businesses can boost customer experience by providing every customer with the necessary help at just a moment’s notice.
Here are 6-ways Shopify businesses that can benefit from using Relish AI’s Shopify AI chatbot.
1. Personalization
One of the primary benefits of using Relish AI’s Shopify live chatbot is that it provides store owners countless personalization opportunities. Unlike traditional customer support specialists, conversational AIs can understand and deliver a personalized experience like never before by accessing their history in interactions with other customers or employees for context when providing assistance - this means faster resolutions than ever!
2. Instant answers
Consumers today have a low attention span, which keeps them engaged with instant and automated answers for product/services, policy and brand-related FAQs with Relish AI’s conversational FAQs feature. Relish AI chatbot also assists with support functions like live-order tracking, cancellations, and refunds.
3. 24/7 Availability
Be there when your customer needs you 24/7 without breaking the bank. Relish AI’s chatbot can answer hundreds of customers at the same time. Provide relevant information faster, increase accuracy and complexity over time as well as eliminate issues because of human error and enable efficient customer service with minimal resource costs.
4. Better Engagement
Consumers are more likely to choose a business they can message. Relish AI’s chatbot not only responds to all messages but rather does it quicker compared to a human support agent. The chatbot also tailors the interactions to help resolve the issue in the least amount of time for a timely resolution of customer issues.
5. Lead Generation
Relish AI’s chatbot motivates users to share their preferences and contact details to calibrate their shopping experience. It also qualifies the leads generated and assesses their stage in the customer journey. These leads can then be used to engage them via other marketing channels.
6. Cart Recovery
According to the Baymard Institute, cart abandonment rates are, on average, as high as 70%! Relish AI’s chatbot can reduce abandonment carts by up to 30%. It deploys exit cart campaigns at the first sign of exit intent. It offers personalized incentives like free shipping and discount coupons to nudge the customer to complete the purchase.