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  • Writer's pictureRelish AI Team

Relish AI Chatbot Case Study: How a Probiotic brand Increased Engagement and Improved Shopify store conversion rate.

Updated: 6 days ago


Introduction:


In the competitive landscape of e-commerce, leveraging advanced technology can significantly enhance customer engagement and conversion rates. This Relish AI chatbot case study explores how Probiotic Maker a Health niche Shopify store, utilized Relish AI’s conversational chatbot to transform their Shopify store's performance, achieving remarkable improvements in sales, customer service, and operational efficiency.



Review:


"Incredible and super fast to set up! I wish I had found this weeks ago instead of wasting time with super-expensive companies and agencies that couldn't do the intelligent FAQ! Amazing people who helped me with some advanced customization too!"
- Probiotic Maker-Shopify E-commerce

About Shopify Brand:


Probiotic Maker the brand has a strong online presence. With a passion for health and customer satisfaction, the company has tailored its Shopify website to offer a seamless user experience, characterized by personalized customer interactions and efficient service.


relishai-case-study-probiotic

The Challenge:


Probiotic Maker faced the typical challenges of any growing e-commerce platform: how to provide round-the-clock personalized assistance, efficiently handle customer inquiries, and convert site visits into conversions without escalating operational costs.


The Solution: Relish AI


To address these challenges, Probiotic Maker installed Relish AI’s AI-powered chatbot on their Shopify website. Relish AI helped to activate automated live-chat support and provide instant responses to queries with conversational FAQs about products, policies, and the brand, thus enhancing the customer service experience.


Key Implementations and Their Impact:


  • Conversational FAQs: Delivered immediate answers to customer queries, ensuring that customers received timely and relevant information, which improved user engagement.


  • Automation of Routine Tasks: By automating common inquiries and customer service tasks, by using general FAQs the chatbot reduced support requests and tickets by automating simple and repetitive tasks.


  • Enhanced Customer Support- Streamlined support operations with features like Managing orders, Product level FAQs, and if required an easy Live chat integration to talk to support agents to ensure enhanced customer support.


Results:


Increase in sales- There was a 30% increase in sales, attributed to enhanced customer engagement and improved conversion rates.


Reduction in support tickets- Support tickets were reduced by 30-50%, demonstrating the efficiency of automating routine support tasks.


Increase in email subscribers- The seamless interaction and reliable support contributed to a 30% increase in the email subscribers list, expanding the company’s marketing reach.


Probiotic Maker’s Relish AI chatbot case study shows how integrating AI-powered solutions like Relish AI can significantly enhance e-commerce performance. Relish AI installation not only improved operational efficiency but also enriched the customer shopping experience, leading to higher conversion rates and customer satisfaction. Book a Relish AI Demo.


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